Appointment Policy
We are very proud to offer 30 minute appointments for all exams in order to make sure that all of your pet's needs are met.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
We ask that new clients and new patients arrive 15 minutes prior to their appointment time in order to review medical records and to document your pet's history. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For the safety of all animals in our care, we require that all dogs be on a leash and under the owner's control and all cats be in a carrier.
For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
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